Flock says it has not cut off police customers over misuse
The company is trying to draw a line between strict enforcement and its wider surveillance claims as criticism of its tools grows.
At TechCrunch Disrupt 2026, Flock CEO Garrett Langley said the company has not ended any customer relationships over misuse, and he also insisted its gunshot-detection audio product is meant to listen only for gunshots. The comments matter because Flock is facing growing backlash over surveillance, privacy, and how broadly its products can collect or infer information. Langley said Flock would cut off a customer if there were clear, serious abuse or knowingly illegal behavior, but said it has not done so yet. On the audio side, his claim that it is “just gunshots” sits alongside Flock’s website language describing detection of fireworks, sideshows, crashes, and other disruptive events, and a company spokesperson said the system is primarily for gunfire but can also detect those other events. The interview took place as protesters outside the venue objected to Flock’s surveillance tools.
Why it matters
For police departments using Flock, the message is that customer access has not been revoked so far, even as the company says it would act fast in cases of clear illegal conduct. The gap between Langley’s “just gunshots” description and Flock’s broader detection claims also sharpens questions about what the system is actually designed to identify, and how customers and the public should read those promises.
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Sources
- TechCrunch