Google study finds AMIE can gather patient info before urgent-care visits safely

The trial suggests a patient-facing chatbot can help clinicians prepare for visits without safety stops, but Google says larger studies are still needed.

Google says a clinical study with Beth Israel Deaconess Medical Center and published in The Lancet found its diagnostic chatbot AMIE could collect patient information before urgent-care visits without triggering any safety interruptions. In the BIDMC primary care clinic, 98 patients used the system, and physicians said the AI summaries helped them prepare for appointments in 75% of cases and changed their approach to care in more than half. Google also reports that AMIE’s differential diagnoses agreed with the doctors’ final diagnoses 90% of the time. The company frames the paper as an early sign that patient-facing AI could support clinicians and reduce pressure on healthcare workers, while noting that larger trials are still needed.