Cisco adds Dialog agent framework to Webex

The update lets Webex teams bring AI agents into meetings and workflows, with Cisco also tying in Splunk for safety controls.

Cisco is adding a new agentic layer called Dialog to Webex so enterprise teams can route customer work, internal tasks, and cross-application actions through AI agents. The system is meant to keep acting after a conversation ends, coordinate between people, agents, and backend systems, and let workers invite agents into spaces, meetings, and calls. Cisco also says Dialog will speed onboarding by letting agents learn from handbooks, knowledge bases, and operating procedures, while a Splunk partnership is supposed to add safety controls. The update includes an example of an agent gathering presentation stats and changing a PowerPoint during a live meeting, but the broader challenge is that recent research still shows AI agents failing multi-step office work at high rates.